Privacy & Cookies Policy
Arcstream (“Arcstream,” “ABBREVIATION,” “we,” “us,” “our,” or the “Company”) is committed to protecting the privacy of individuals who visit the Company’s Websites (“Visitors”), individuals who register to use the Services as defined below (“Customers”), and individuals who register to attend the Company’s corporate events (“Attendees”). This Privacy Statement describes Arcstream’s privacy practices in relation to the use of the Company’s Websites and the related applications, services, and programs offered by Arcstream (collectively, the “Services”), as well as individuals’ choices regarding use, access and correction of personal information.
If you have questions or complaints regarding Arcstream’s Privacy Statement or associated practices, please contact us here. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us at firstname.lastname@example.org
1. Services covered
This Privacy Statement covers the information practices, including how the Company collects, uses, shares and secures the personal information you provide, of Websites that link to this Privacy Statement (collectively referred to as “Arcstream’s Websites” or “the Company’s Websites”).
Arcstream’s Websites may contain links to other Websites. The information practices or the content of such other Websites is governed by the privacy statements of such other Websites. The Company encourages you to review the privacy statements of other Websites to understand their information practices.
When expressing an interest in obtaining additional information about the Services, or registering to use the Websites or other Services, or registering for an event, Arcstream requires you to provide the Company with personal contact information, such as name, company name, address, phone number, and email address (“Required Contact Information”). When purchasing the Services or registering for an appointment, Arcstream may also require you to provide the Company with financial qualification and billing information, such as billing name and address, credit card number, and the number of employees within the organisation that will be using the Services (“Billing Information”). Arcstream may also ask you to provide additional information, such as company annual revenues, number of employees, or industry (“Optional Information”). When Visitors apply for a job with the Company, Arcstream may also require you to submit additional personal information as well as a resume or curriculum vitae (“Applicant Information”). We also may store as part of our service details on your customers including special categories of data. We retain this information in line with our retention policy which is available on request.
Required Contact Information, Billing Information, Applicant Information, Optional Information and any other information you submit to Arcstream to or through the Services are referred to collectively as “Data.”
As you navigate the Company’s Websites, Arcstream may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Company’s Websites (such as the Web pages viewed and the links clicked). Through our “import contacts” feature option, we may also collect information such as the name, company name, address, phone number or email address of contacts that you choose to share with us. When you provide us with personal information about your contacts, we will only use this information for the specific reason for which it is provided, such as to add new records to your Arcstream account.
3. Use of information collected
The Company uses Data about Arcstream Customers to perform the services requested. For example, if you fill out a “Contact Me” Web form, the Company will use the information provided to contact you about your interest in the Services. The Company also uses Data about Arcstream Attendees to plan and host corporate events, host online forums and social networks in which event Attendees may participate, and to populate online profiles for Attendees on the Company’s Websites. Additional information on the Company’s privacy practices with respect to Data about Arcstream Attendees may be found in additional privacy statements on the event Websites, as the case may be. Please see here for more information on bulletin boards, blogs or chat rooms provided by Arcstream in connection with its corporate events.
The Company may also use Data about Arcstream Customers and Attendees for marketing purposes. For example, the Company may use the information you provide to contact you to further discuss your interest in the Services and to send you information regarding the Company, its affiliates, and its partners, such as information about promotions or events.
Arcstream may also receive information about Customers and Attendees from other sources, including third parties from whom we have purchased data, and combine this information with Data we already have about you. This helps us to update, expand and analyse our records, identify new customers, and create more tailored advertising to provide products and services that may be of interest to you.
Arcstream uses Web Site Navigational Information to operate and improve the Company’s Websites. The Company may also use Web Site Navigational Information alone or in combination with Data about Arcstream Customers and Data about Arcstream Attendees to provide personalised information about the Company.
4. Web Site Navigational Information
Cookies, Web Beacons and IP Addresses
Arcstream uses commonly-used information-gathering tools, such as cookies and Web beacons, to collect information as you navigate the Company’s Websites (“Web Site Navigational Information”). As described more fully below, we and our partners use these cookies or similar technologies to analyse trends, administer Websites and Services, track users’ movements around our Websites and Services, serve targeted advertisements and gather demographic information about our user base as a whole. This section describes the types of Web Site Navigational Information used on the Company’s Websites and Services, and how this information may be used.
The following sets out how Arcstream uses different categories of cookies and your options for managing cookies’ settings:
Required cookies enable you to navigate the Company’s Websites and use its features, such as accessing secure areas of the Websites and using Arcstream Services.
Because required cookies are essential to operating the Company’s Websites and the Services, there is no option to opt out of these cookies.
Functionality cookies allow the Company’s Websites and Services to remember information you have entered or choices you make (such as your username, language, or your region) and provide enhanced, more personal features. These cookies also enable you to optimise your use of Arcstream’s Websites and Services after logging in. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise.
To manage the use of functionality cookies on this Website, or to opt out of their use, click “Cookie Preferences” in the footer of this page. Note that opting out may impact the functionality you receive when using Arcstream’s Websites and Services.
To learn more about how to control cookies using your browser settings click here.
To learn how to manage privacy and storage settings for Flash cookies click here.
Log Files, IP Addresses, URLs and Other Data
As is true of most Websites, we gather certain information automatically to analyse trends in the aggregate and administer our Websites and Services. This information may include your Internet Protocol (IP) address (or the proxy server you use to access the World Wide Web), device and application identification numbers, your location, your browser type, your Internet service provider and/or mobile carrier, the pages and files you viewed, your searches, your operating system and system configuration information, and date/time stamps associated with your usage. Due to Internet communications standards, when you visit or use the Company’s Web sites and Services, we automatically receive the URL of the website from which you came and the website to which you go when you leave our Website. This information is used to analyse overall trends, to help us improve our Websites and Services, to track and aggregate non-personal information, and to provide the Websites and Services. For example, Arcstream uses IP addresses to monitor the regions from which Customers and Visitors navigate the Company’s Websites. Arcstream also collects IP addresses from Customers when they log into the Services as part of the Company’s “Identity Confirmation” and “IP Range Restrictions” security features.
Social Media Features and Single Sign-on
Do Not Track
Currently, various browsers — including Internet Explorer, Firefox, and Safari — offer a “do not track” or “DNT” option that relies on a technology known as a DNT header, which sends a signal to Websites’ visited by the user about the user’s browser DNT preference setting. Arcstream does not currently commit to responding to browsers’ DNT signals with respect to the Company’s Websites, in part, because no common industry standard for DNT has been adopted by industry groups, technology companies or regulators, including no consistent standard of interpreting user intent. Arcstream takes privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.
5. Public forums, refer a contact, and customer testimonials
Arcstream may provide bulletin boards, blogs, or chat rooms on the Company’s Websites. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. Arcstream is not responsible for the personal information you choose to submit in these forums.
Customers and Visitors may elect to use the Company’s referral program to inform contacts about the Company’s Websites and Services. When using the referral program, the Company requests the contact’s name and email address. Arcstream will automatically send the contact a one–time email inviting him or her to visit the Company’s Websites. Arcstream does not store this information.
Arcstream posts a list of Customers and testimonials on the Company’s Websites that contain information such as Customer names and titles. Arcstream obtains the consent of each Customer prior to posting any information on such a list or posting testimonials.
6. Sharing of information collected
Arcstream may share Data about Arcstream Visitors, Customers and Attendees with the Company’s contracted service providers so that these service providers can provide services on our behalf. These service providers are authorised to use your personal information only as necessary to provide the requested services to us. Without limiting the foregoing, Arcstream may also share Data about Arcstream Visitors, Customers and Attendees with the Company’s service providers to ensure the quality of information provided, and with third-party social networking and media Websites, such as Facebook, for marketing and advertising on those Websites. Unless described in this Privacy Statement, Arcstream does not share, sell, rent, or trade any information with third parties for their promotional purposes.
The Company may share Data about Arcstream Customers with other companies in order to work with them, including affiliates of the Arcstream corporate group. For example, the Company may need to share Data about Arcstream Customers with other companies within the Arcstream corporate family for customer support, marketing, technical operations and account management purposes.
From time to time, Arcstream may partner with other companies to jointly offer products, services, or programs (such as webinars or downloadable content). If you purchase, specifically express interest in, or register for a jointly–offered product, service, or program from or through Arcstream, the Company may share Data about Arcstream Customers collected in connection with your purchase or expression of interest with our partner(s). Arcstream does not control our business partners’ use of the Data about Arcstream Customers that we collect, and their use of the information will be in accordance with their own privacy policies. If you do not wish for your information to be shared in this manner, you may opt not to purchase or specifically express interest in a jointly-offered product or service.
Arcstream does not share Data about Arcstream Attendees with business partners unless: (1) you specifically opt-in to such sharing via an event registration form; or (2) you attend a Company event and allow Arcstream or any of its business partners to scan your attendee badge. If you do not wish for your information to be shared in this manner, you may choose not to opt-in via event registration forms and elect not to have your badge scanned at Company events. If you choose to share your information with business partners in the manners described above, your information will be subject to the business partners’ respective privacy statements.
Section 4 of this Privacy Statement, Web Site Navigational Information, specifically addresses the information we or third parties collect through cookies and web beacons, and how you can control cookies through your Web browsers. We may also disclose your personal information to any third party with your prior consent.
Arcstream uses a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on the Company’s behalf.
Arcstream reserves the right to use or disclose information provided if required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or legal process.
7. International transfer of information collected
The Company primarily stores Data about Arcstream Customers and Data about Arcstream Attendees in the United States. To facilitate Arcstream’s global operations, the Company may transfer and access such information from around the world, including from other countries in which the Company has operations. This Privacy Statement shall apply even if Arcstream transfers Data about Arcstream Customers or Data about Arcstream Attendees to other countries.
8. Communications preferences
Arcstream offers Visitors, Customers, and Attendees who provide contact information a means to choose how the Company uses the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located at the bottom of the Company’s marketing emails. Additionally, you may unsubscribe by contacting us using the information in the “Contacting Us” section below.
9. Correcting and updating your information
Arcstream may retain your information for a period of time consistent with the original purpose of collection. For instance, we may retain your information during the time in which you have an account to use our Websites or Services and for a reasonable period of time afterwards. We also may retain your information during the period of time needed for Arcstream to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes and enforce our agreements.
You may request to review, correct, delete or otherwise modify any of the personal information that you have previously provided to us through the Company’s Websites and Services. If you have registered for an account with Arcstream, you may generally update your user settings, profile, organisation’s settings or event registration by contacting us. To update your billing information, discontinue your account, and/or request return or deletion of Your Data associated with your account, please contact us. For other requests to access, correct, modify or delete Your Data, please review the “Contacting Us” section below. Requests to access, change, or delete your information will be addressed within a reasonable timeframe.
10. Customer Data
Arcstream’s Customers may electronically submit data or information to the Services for hosting and processing purposes (“Customer Data”). Arcstream will not review, share, distribute, or reference any such Customer Data except when required by law. Arcstream only access Customer Data only for the purpose of providing the Services or preventing or addressing service or technical problems or as may be required by law.
Arcstream acknowledges that you have the right to access your personal information. If personal information pertaining to you as an individual has been submitted to us by an Arcstream customer and you wish to exercise any rights you may have to access, correct, amend, or delete such data, please inquire with our customer directly. Because Arcstream personnel have limited ability to access data our customers submit to our Services, if you wish to make your request directly to Arcstream, please provide the name of the Arcstream customer who submitted your data to our Services. We will refer your request to that customer, and will support them as needed in responding to your request within a reasonable timeframe.
Arcstream uses appropriate technical and organisational security measures to protect Data about Arcstream Customers.
12. Changes to this Privacy Statement
Arcstream reserves the right to change this Privacy Statement.
13. Contacting us
Questions regarding this Privacy Statement or the information practices of the Company’s Websites and Services should be directed to Arcstream Privacy by completing our Contact Form or by mailing us at:
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